Tag Archive for: artificial intelligence

AI scheduling tools tackle transit driver shortages

Transit agencies are increasingly turning to AI-driven scheduling platforms to tackle one of the sector’s biggest operational challenges–retaining bus drivers.

New digital tools allow operators to model different workforce scenarios, improve communication with drivers and reduce reliance on unscheduled overtime, issues that industry leaders say are fuelling burnout across the transit workforce.

The pressure is growing. Industry research suggests there is a global shortage of around 2.4 million transit workers, creating staffing gaps that often lead to forced overtime, fatigue and high turnover among bus drivers.

Speaking during an industry webinar hosted by Optibus, transit leaders said agencies must rethink how workforce planning is approached if they want to stabilise the profession.

Chris Pangilinan, Transit Executive & Consultant

“Bus operators are public transportation. They’re the face of the system,” said Chris Pangilinan, Transit Executive & Consultant and former Senior Vice President of Buses at New York City Transit. “They’re often the only person a passenger interacts with.”

Despite the critical role drivers play in urban mobility systems, workforce planning has historically prioritised operational efficiency over driver wellbeing.

Pangilinan said many transit agencies continue to design schedules primarily around cost and service outputs rather than workforce sustainability.

“It’s a lot of optimisation around economics,” he said. “It’s not optimisation around mental health. It’s not optimisation for job satisfaction.”

Staffing shortages, combined with unpredictable rosters and frequent overtime, have created mounting pressure on drivers across many transit systems.

According to industry discussions during the webinar, unscheduled overtime remains one of the biggest contributors to fatigue and burnout.

“Unscheduled overtime is our problem,” Pangilinan said. “It’s a symptom of a mismanaged roster and a mismanaged system.”

These pressures are prompting agencies to rethink how services are planned and how technology can help improve workforce conditions while maintaining reliable transit services.

Advanced scheduling platforms are helping transit agencies analyse operational data and test different workforce and service scenarios.

Waiching Wong, Global VP, Customer Success at Optibus, said digital planning tools allow agencies to explore multiple scheduling approaches before implementing service changes.

Waiching Wong, Global VP, Customer Success at Optibus

“What these tools do is let agencies create a lot of different scenarios,” Wong said. “You can see the trade-offs and figure out what works best for the operation.”

By modelling alternative shift patterns and operational strategies, agencies can better understand how decisions affect both service delivery and driver workloads.

The platforms can also support real-time communication with drivers and operational teams, helping agencies respond more effectively to disruptions and service changes.

While technology alone will not resolve workforce shortages, transit leaders say better planning tools can help agencies rethink long-standing operational practices.

That includes designing more predictable schedules, managing overtime more effectively and improving communication with drivers once they are on the road.

“Bus operators love their jobs,” Pangilinan said. “It’s our job as leaders to support them.”

Main image: Wellphotos | Dreamstime.com

Boston launches Curb Lab to digitise and coordinate kerb space

Boston is deploying artificial intelligence and open data to bring real-time visibility to one of the most complex and contested parts of the street–the kerb.

The City of Boston has launched the Curb Lab, a cross-department initiative led by the Office of Emerging Technology to create and maintain a live digital understanding of parking regulations and build tools that help residents navigate them. The programme is designed to dynamically manage kerb space, reduce congestion and improve accessibility across the city.

For Michael Lawrence Evans, Director, Office of Emerging Technology, the drivers behind the initiative span multiple operational pressures.

“All of the above,” he told Cities Today, when asked what specific operational problem made the Curb Lab a priority–congestion, enforcement gaps, safety risks, or fragmented data. “Consider how often we rely on, use, or need information about a kerb where you live–the kerb is central to advancing our transportation planning challenges.”

Evans said the advent of rideshare, e-commerce delivery, more drivers in Boston than five years ago, and a continued commitment for accessibility have fundamentally changed kerb activity over the past decade. While the Curb Lab represents a new and focused solution, he stressed it builds on Boston’s historical effort to improve parking and kerb usage.

The initiative has been made possible by recent investments in the City of Boston’s technology stack. Three years ago, Boston stood up its own asset management platform, creating a live database of every sign in the city. Over the last year and a half, SMART grant funding from the US Department of Transportation enabled the city to build AI tools that leveraged that sign data to produce a digital kerb map.

“These technological developments set the stage for the Curb Lab; and create new opportunities for the City of Boston to share information, solve problems, and serve our residents,” Evans said.

The Curb Lab will convert hundreds of years of parking rules and historical information into a citywide digital map of parking regulations. With a publicly accessible database, residents will be able to quickly and reliably answer a simple question: can I park here?

Success will be measured not only by launching the platform, but by measurable improvements in accessibility and traffic flow. Evans said the team is developing new approaches to capturing metrics, many of which have never been reliably recorded before, and is exploring more privacy-preserving technologies alongside existing camera-based solutions.

“We see accessibility as a result of good kerb productivity: high occupancy rates with high turnover rates,” he said. “We want as many people to get as close to their destination as possible, but once occupancy creeps too high up and we see dwell times and dwell time violations rise, that’s when traffic becomes impacted.”

To improve traffic flow, the city will focus on behaviours known to reduce it, including cruising, double-parking events, idling minutes and lane minutes blocked, alongside measures such as traffic volumes and average signal control delay.

The initiative has also required governance changes to connect historically siloed kerb and parking systems. Boston established a Curb Coordination Committee and leveraged its open data portal to prototype and build foundational components before bringing stakeholders into later-stage discussions.

“This is where things get really exciting–and it goes well beyond the kerb,” he said. “Because kerb management is inherently multi-modal, building this foundation opens the door to thinking much more holistically about a city’s mobility challenges, including safety.”

He added that better access to kerb information could fundamentally shift how residents experience public infrastructure, moving the relationship “from anxiety and defensiveness–worrying about tickets and towing–to trust and confidence navigating public space.”

Image: Jorge Salcedo | Dreamstime.com